Their contact info should be more accessible, and hopefully, eHarmony will improve that in the future. Feel free to share your experiences with us in the comments section.
Ehamony is a scam. my male friend who is drop dead handsome got 274 matches on eharmony. he replied to quite a few and never got one reply. i was on eharmony and got a whole bunch of great sounding matches, i got a few replies but no one wanted to meet or talk on the phone. they all disappeared. i am an attractive professional woman with a good sounding resume. i decided it is a scam. tell everyone.
When you get on the site, you should click on Contact Customer Care at the center of the screen. This link will take you to the eHarmony login page, where you need to enter your credentials. After that, you can freely contact their customer support online.
Television advertising is obviously an excellent investment to reel people in and clearly well worth it to the site.
Aside from not being able to get the customer support number on their website and no return on my email, I had a positive experience, as always with customer support via phone. I simply needed them to reset the questionnaire, and it took less than 10 minutes, hold time included. I wasn't getting matches that were a good fit, and it had been over 6 months since I took it. No problem getting it done.
If you are a member of the media, you can contact eHarmony by filling out the online form on the company's website.
Note that all your calls will be picked up by an actual eHarmony representative, not by a machine. They don’t have a call back feature. When you first make the call, tap two on your phone and wait for an operator to pick up.
I unsubscribed in October and have been charged for 2 more months. No one answers the phone and I need my money back as soon as possible, otherwise BBB will be contacted.
I certainly agree that it is difficult to navigate to customer service at eHarmony. However the second phone number listed here worked and I received the help I needed without any further problem. I did express that their site made it VERY difficult to contact them and that it does, in my view, present an indifference to their users. The comment was accepted and would be forwarded to the appropriate department.
See detailed EHarmony customer service rankings, employee comments and much more from our sister site.
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Calling eHarmony customer support is your best bet for getting a timely answer to any of your questions. However, if you prefer, you may also use their customer support website. Here is a direct link you should follow if you don’t like talking on the phone.
It is not just me. THIS IS what people ARE REALLY SAYING about your company! (link to this page). I do not think I would have any problem with a class action lawsuit for using my information WITHOUT MY CONSENT. Again, please TAKE ALL my information OFF or my next step will be through Law Enforcement.
I was checking to see what it would cost to know if they got or opened my email ,I can wait to here did not want at 8.99 DO NOT WANT IT!, do you have a phone number I used to call you at 188 951-2023 does not work why?
You can also use the eHarmony Help Center. This page has all the useful links with info related to tech support, FAQ, pricing, etc. You can use this link as a starting point, and if you don’t find your answer, then contact the customer support.
Even though most users are satisfied with eHarmony, there is one thing a lot of people keep mentioning. You guessed it; their customer support is not the best. First of all, have you tried finding their customer support number?
Like many other dating sites, eHarmony has its own affiliate program that lets advertisers earn money by sending potential new members to the site. Become an affiliate or ask questions related to the program by sending an email to [email protected].
I just got off the phone with ROBERT since they don't go by EMPLOYEE#'s....he claim he can't t give refunds but can hold stop my payment that is in pending status...Well I feel I deserve to get my full refund back since they aren't really really sending MATCHES... he stated my last email was June 12th...okay like that is something to brag about, and on top of that craziness they made it as if I haven't log in since blah blah...but you haven't sent me any matches...isn't that how it works...we pay you ...not you paying me....So the end result of this imcomplete call ...as a good faith... they will make sure the pending payment doesn't go through...WOW...when I wasn't paying I was getting emails out the ass... for some reason this will not be the end... I don't care for online dating...and this was an awful experience... THANK YOU EHARMONY...
